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SentiDroid Call Centers

Understand Every Voice

Unlock deeper customer insights with real-time AI sentiment analysis and feedback processing for modern contact centers.

Key Benefits:

Instant Sentiment Analysis: Evaluate the emotional tone of customer interactions as they happen across calls, chats, and emails.
Feedback Trend Detection: Identify recurring issues or praise points across thousands of interactions to guide quality improvement.
Voice-of-Customer Intelligence: Turn raw feedback into structured insights for management, operations, and product teams.
Agent Coaching & Training Support: Pinpoint where agents excel or need help, supported by real-time performance cues and after-call analysis.

Solution Overview

SentiDroid helps contact centers make sense of massive volumes of customer communication by using AI to assess sentiment, tone, urgency, and intent. Whether your team handles voice calls, chat messages, or emails, SentiDroid processes conversations in real time or post-call to extract key emotional signals and categorize them into actionable insights. Instead of relying on random QA sampling or post-call surveys, team leaders get continuous feedback streams that reflect the true customer experience—moment by moment. SentiDroid not only flags dissatisfaction and potential escalations, but also reveals success stories and best practices among agents, helping to drive continuous improvement and customer loyalty.

Real-World Applications (Use Cases)

Real-Time Call Monitoring: As calls are happening, SentiDroid analyzes tone, pace, and key phrases to assess the customer’s emotional state—flagging potential dissatisfaction or escalation risks.
Post-Interaction Summaries: After every conversation, SentiDroid delivers concise feedback summaries with sentiment scores and recommended follow-up actions.
Quality Assurance Optimization: Replace manual QA sampling with full-coverage analysis—SentiDroid provides emotion and keyword-based performance scoring across all agents and calls.
Agent Training Support: Use emotional insights from past calls to tailor training programs, highlight coaching needs, and recognize top performers.
Customer Feedback Loop: SentiDroid processes unsolicited feedback (e.g., email replies or chat transcripts) and transforms it into trend data for CX and product teams.

With SentiDroid, contact centers no longer have to guess what customers are feeling or why they are calling. Every voice matters, and SentiDroid makes sure every one is heard, understood, and acted upon—turning your contact center into a powerhouse of customer intelligence.

Integration Details

SentiDroid integrates easily with existing call center infrastructure. It can be embedded into voice-over-IP systems, contact center platforms, and CRMs to receive live or recorded interaction data. It also supports importing transcripts from third-party tools or analyzing real-time chat streams. Whether deployed as a standalone dashboard or connected directly into your agent and QA workflows, SentiDroid adapts to your tech stack with minimal disruption.

Security & Access Controls

SentiDroid is built with enterprise-grade security standards. All interaction data is processed securely, with full encryption both in transit and at rest. Role-based access controls ensure that only authorized users—such as QA managers or team leads—can view sensitive insights. Additionally, the system can be configured to anonymize customer data or adhere to compliance standards like GDPR. Logging and audit trails are enabled by default, ensuring full accountability and data protection across all usage.

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KnowDroids.ai

Jindřišská 941/24,
Praha 1, 11000,
Czechia

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