Understand Every Voice
Instant Sentiment Analysis: Evaluate the emotional tone of customer interactions as they happen across calls, chats, and emails.
Feedback Trend Detection: Identify recurring issues or praise points across thousands of interactions to guide quality improvement.
Voice-of-Customer Intelligence: Turn raw feedback into structured insights for management, operations, and product teams.
Agent Coaching & Training Support: Pinpoint where agents excel or need help, supported by real-time performance cues and after-call analysis.
Real-Time Call Monitoring: As calls are happening, SentiDroid analyzes tone, pace, and key phrases to assess the customer’s emotional state—flagging potential dissatisfaction or escalation risks.
Post-Interaction Summaries: After every conversation, SentiDroid delivers concise feedback summaries with sentiment scores and recommended follow-up actions.
Quality Assurance Optimization: Replace manual QA sampling with full-coverage analysis—SentiDroid provides emotion and keyword-based performance scoring across all agents and calls.
Agent Training Support: Use emotional insights from past calls to tailor training programs, highlight coaching needs, and recognize top performers.
Customer Feedback Loop: SentiDroid processes unsolicited feedback (e.g., email replies or chat transcripts) and transforms it into trend data for CX and product teams.