Products

SentiDroid HotelReview

Unlock the Voice of Your Guests

Analyze guest reviews and online feedback with precision to reveal what truly drives satisfaction, loyalty, and reputation across your hotel portfolio.
Key Benefits:
  • Centralized Feedback Intelligence: Consolidates guest feedback from multiple platforms into one clear view—TripAdvisor, Booking.com, Google, and more.

  • Sentiment Trend Analysis: Understand how guest sentiment evolves over time and across locations, helping you address issues before they escalate.

  • Topic & Keyword Detection: Automatically identifies what guests talk about most—breakfast, cleanliness, staff, check-in—and assigns satisfaction levels to each topic.

  • Actionable Insights for Staff: Empowers your front desk, housekeeping, and management teams with direct, filtered insights tied to their service areas.

Solution Overview

SentiDroid for Hotels is an AI-powered feedback analysis agent designed to process vast amounts of unstructured guest reviews and transform them into structured, actionable insights. Whether it’s a 5-star praise or a 2-star complaint, SentiDroid scans for tone, emotion, and themes—helping hoteliers see exactly what matters to guests. It flags recurring issues, tracks sentiment over time, and allows hotel teams to take proactive steps to elevate the guest experience. From boutique properties to large chains, SentiDroid equips hospitality professionals with the intelligence they need to enhance satisfaction and stand out in a competitive market.

Real-World Applications (Use Cases)

  • Reputation Management: Track and analyze guest sentiment across all major review platforms to quickly respond to negative trends and celebrate positive ones.

  • Quality Control Across Locations: Compare sentiment by property, region, or time period to identify which hotels are excelling or underperforming in specific service areas.

  • Service Area Feedback Routing: Automatically distribute insights to relevant departments (e.g., cleanliness feedback to housekeeping, check-in issues to front desk).

  • Campaign Impact Tracking: Monitor how new initiatives (like a revamped breakfast or loyalty perks) are reflected in guest sentiment post-launch.

  • Competitive Benchmarking: Compare your review performance against local competitors or market averages to spot unique strengths or improvement areas.

SentiDroid doesn’t just collect reviews—it decodes them. By converting scattered guest opinions into structured feedback flows, hotel teams can act faster, plan smarter, and create better guest experiences. It bridges the gap between guest voices and service improvements with precision.

Integration Details

SentiDroid integrates effortlessly with your hotel’s property management systems (PMS), guest satisfaction tools, and analytics dashboards. It pulls guest feedback data from APIs, review aggregators, or even email surveys, ensuring a comprehensive perspective on guest sentiment. Whether you're using third-party hospitality tech stacks or internal tools, SentiDroid can be configured to deliver insights exactly where your teams work—be it Slack, email, BI tools, or CRM systems.

Security & Access Controls

SentiDroid is built with security in mind. Guest data is processed using industry-standard encryption protocols both in transit and at rest. Access to feedback dashboards and raw data can be permissioned by role, ensuring front-desk teams see only what they need, while senior managers retain full visibility. GDPR and other regional data privacy requirements are respected at every step, with customizable data retention policies and audit logs for compliance teams.
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KnowDroids.ai

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Czechia