Unlock the Voice of Your Guests
Centralized Feedback Intelligence: Consolidates guest feedback from multiple platforms into one clear view—TripAdvisor, Booking.com, Google, and more.
Sentiment Trend Analysis: Understand how guest sentiment evolves over time and across locations, helping you address issues before they escalate.
Topic & Keyword Detection: Automatically identifies what guests talk about most—breakfast, cleanliness, staff, check-in—and assigns satisfaction levels to each topic.
Actionable Insights for Staff: Empowers your front desk, housekeeping, and management teams with direct, filtered insights tied to their service areas.
Reputation Management: Track and analyze guest sentiment across all major review platforms to quickly respond to negative trends and celebrate positive ones.
Quality Control Across Locations: Compare sentiment by property, region, or time period to identify which hotels are excelling or underperforming in specific service areas.
Service Area Feedback Routing: Automatically distribute insights to relevant departments (e.g., cleanliness feedback to housekeeping, check-in issues to front desk).
Campaign Impact Tracking: Monitor how new initiatives (like a revamped breakfast or loyalty perks) are reflected in guest sentiment post-launch.
Competitive Benchmarking: Compare your review performance against local competitors or market averages to spot unique strengths or improvement areas.